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Officer for Helpdesk & Support (01 post.) Full-time Job

2 weeks ago Banking / Financial Service / Insurance Phnom Penh 260 views
Roles & Responsibilities:
Location: Head Office-Phnom Penh
Report to: Unit Manager of CBS for IT Service Management
Deadline: 24-May-2020
Duties and Responsibilities:
  • Manage overall issue activities and report issues or challenges to supervisor.
  • Review, follow up pending tasks and consolidate weekly activity report.
  • Communicate, answer and advice on appropriate actions to users per request/issue via telephone/email and other communication means.
  • Administrate on FLEXCUBE core banking functionality, Complaint Sheet and Helpdesk Issue-Solution system.
  • Follow up support result and feedback with all users at Head Office and branches.
  • Assist in contact Off-Shore Team support to follow up urgent SRs and FLEXCUBE enhancement.
  • Assist Finance Branch Support and related departments on system functionalities and testing.
  • Ensure FLEXCUBE functionality set up guideline and Helpdesk Manual Operation (SLA) is followed.
  • Perform other tasks as required by supervisor.
Job Requirements:


  • Bachelor degree in computer science or related field.
  • At least 2 years experiences of management IT/MIS.
  • Good understanding of finance, accounting and Banking / Microfinance.
  • Work experience with Microfinance or commercial bank is a plus.
  • Excellent understanding and practice of FLEXCUBE Core Banking or others.
  • Good knowledge of Oracle PL/SQL and willingness to learn new software systems.
  • Understanding of Database design and client server architectures.
  • Be knowledge of HTML, ASP.Net, C##, Java.
  • Excellent communication skills, including English speaking and writing skills.
How to Apply:

How to Apply:

  • HKL Application Form is free provided. Thus, you can get it from Head Office (Phnom Penh) or all branches of Hattha Kaksekar Limited every working day or free download from our website: www.hkl.com.kh.
  • Interested candidate, please fill the HKL application form and submit with CV, Family Book, Population ID Card, Birth Certificate, Degree Certificate and other short course certificate or letter to HKL head office (Nº606, St.271, Sangkat Phsar Deum Tkouv, Khan Chamkamorn, Phnom Penh) or any HKL branch office nearest your current address or via email: [email protected]
Company Description
ហត្ថាកសិករ គឺជាគ្រឹះស្ថានមីក្រូហិរញ្ញវត្ថុធំលំដាប់ទី៣ នៅព្រះរាជាណាចក្រកម្ពុជា និងជា ក្រុមហ៊ុនបុត្រសម្ព័ន្ធរបស់ធនាគារក្រុងស្រ៊ី ដែលជា ធនាគារពាណិជ្ជធំលំដាប់ទី៥ នៃ ព្រះរាជាណាចក្រថៃឡង់ន៍ ហើយក៏ជាសមាជិកនៃសម្ព័ន្ធហិរញ្ញវត្ថុអន្តរជាតិ Mitsubushi UFJ Financial Group (MUFG) ដែលជាសម្ព័ន្ធហិរញ្ញវត្ថុធំបំផុតនៃប្រទេសជប៉ុន និងលើ សកលលោក ផងដែរ។ ដើម្បីឆ្លើយតបនឹងការរីកចម្រើននេះ យើងកំពុងស្វែងរក បេក្ខជន ដែលមានលក្ខណៈសម្បត្តិគ្រប់គ្រាន់សម្រាប់មុខតំណែងដូចខាងក្រោម៖Hattha Kaksekar Limited (HKL) is the third largest microfinance institution licensed by the National Bank of Cambodia. HKL is a subsidiary of bank of Ayudhya Public Company Limited (Krungsri), a leading commercial bank in Thailand and a strategic member of Mitsubishi UFJ Financial Group (MUFG), Japan’s biggest and among top 5 largest financial groups in the world. To respond to our business growth, we’re looking for the qualified applicants for the position as mentioned below: