• Develop Dispute & Fraud procedure, guideline and manual for card and e-Payment related Digital Products & Services such Visa Cards.
• Manage in solving customer inquiry or complaint of financial/non-financial of card and e-Payment related Products/services such Visa Cards.
• Manage daily dispute transaction and fraudulent related.
• Develop the necessary material and provide training/refreshment to branches and other related departments existing/new Card and e-Payment Products/services solution.
• Support and propose continuous process/system improvement initiatives across the dispute teams such as root cause analysis, error prevention solutions.
• Perform business analytics and provide actionable reporting to assist in efficient and accurate fraud processing.
• Maintain strong domain knowledge about dispute and fraud.
• Have a strong understanding of Risk operational processes.
• Responsible for the prevention and detection of potential fraud across all payment channels.
• Identify fraud patterns through the monitoring of card’s transaction, merchant’s transaction, and high-risk countries.
• Contribute to the creation of fraud rules by providing analytical data to support decisions to mitigate fraud.
• Review all alerts from external sources, including VIA VAAVRM, CAMS, VCAS etc. and ensure that appropriate actions are taken to mitigate fraud lost.
• Provide support to the Operational and Business units of the organization on fraud related matters.
• Regularly prepare reports for the bank’s Risk Management Organization related to Cards.
• Collaborate with analysts, operations, data scientists and engineering to improve our fraud prevention mechanisms, processes and tools.
• Participate in training on Digital Products & Services policy and procedure.
• Participates the investigation of fraud, reconciliation, dispute case and provide the recommendation.
• Regularly reports daily, weekly, monthly, yearly to managements.
• Own the responsible for all compliance related to scheme card rule, and regulatory procedure.
• Perform other task as assigned by management.

• Bachelor degree in banking & finance or related field.
• At least 5 years’ experience in card & e-payment finance management at bank and/or MFIs.
• Managing and handling Visa Dispute & Fraud on VROL, handling VAAVRM, CAMS, VCAS.
• Good at solving complaint skills, Influencing and negotiation skills and good time management skills and ability to multi-task.
• Be able to communication in English language and good presentation/training skill.
• Be available to travel to rural areas and work independently, organized, creative and attentive to details.
• Computer literacy in Microsoft Offices, Excel and email.
• Good integrity, positive attitude, helpful, high commitment, competence and motivation.

*Interest candidate, please submit us your Application Form or CV (attached with National ID Card or Birth Letter) via email: [email protected] or our nearest branches or Telegram 069 222 800 / 086 354 354 / 069 720 169.

Hattha Bank Plc. is a leading bank in Cambodia, licensed by National Bank of Cambodia. Having been operating for more than 25 years with MDI status in the market, with its rapidly success, Hattha Bank has transformed its status from MDI to commercial bank in 2020, and continue providing diversified financial services to individual and SME businesses; and jump into retail consumer financial market and corporate customer in urbanities through its 177 branches and 129 ATMs (24/7) nationwide. As December 2019, HKL deposit balance stood at USD 599 million with 259,720 depositors, while credit portfolio accounted for USD 1,051 million with 168,889 borrowers.Hattha Bank is a subsidiary of Bank of Ayudhya (Krungsri), the fifth largest commercial bank in Thailand, and a member of MUFG Bank, the Japan’s largest banking group, and one of the largest and most diversified financial groups in the world.