As a Business Process Officer, you are expected to look assist your Senior officer in implementation of project initiatives on both conventional and Digital product. Development of new process which is cost saving, faster, and easy in implementation is a key to this role. Your opinion to development of new process is very important. You will also work with your peers who will be supporting the implementation of the projects in yours. The basic roles and responsibilities of Business Process Officer included:

• Support the implementation of of 3 main key functions in the unit i.e. Process Review and Improvement and Support, Process Development (new projects), Project Implementation and Training.
• Development and enhancement of Operation Manual based on regulation, laws, market, facts finding, best practice, industry practice, ..etc.
• Working closely with Process Assurance to understand issues/inconsistency of practice /implementation of policies and procedures at branches level.
• In charge of new projects initiative by Sale and Bank or enhancement of existing product/procedures.
• Develop, optimize, and automate business process, policy, process, procedures and guidelines so that they are easy to be implemented and to be adopted by users.
• Work closely with IT (Core Banking), Card, Digital Banking, Marketing, Compliance, Risk and Audit.
• Fix common issues with procedures and guideline highlighted by audit, compliance, Process Assurance Team.
• Ensure training/accreditation has been provided to staff and safely keep all records.
• Manage a development of new business projects.
• Work with Sale and BP Assurance team and other stakeholders to understand business requirements and the project’s feasibility.
• Ensure timely implementation of the products/new changes.
• Work with Risk, Compliance, Internal Audit to ensure procedures comply.
• Develop policy, system flow, procedures of new and/or amended process.
• Working closely with Process Assurance on filling up gap of implementation of policies and procedures.
• Provide training to new and existing staff on new/enhanced policies and procedures.
• Highlight issues related to products/process to PD for further action.
• Conduct evaluation/accreditation on staff comprehension.
• Reporting.
• Provides outstanding and consistent advice and service in a cooperative manner to internal and external clients (if asked).
• Actively look to build good relationship with internal customers and deliver service as per agreed Service Level Agreement (SLA).
• Welcomes internal customer concerns or feed-backs as opportunity to learn and improve services provided.
• Be supportive and collaborative with RM, CSA, and Product Specialist and other Business Unit Head whom you deal with for smooth operation of work.
• Assist Head of Department in driving the development of an effective business process and risk management culture.
• Anymore...

• Experience at least 2 years in Management of Branch Operations in Banking Sector
• Knowledge Well-versed with banking practice.
• Strong Communication Skill.
• Strong Leadership Skill.
• People Management Skill.
• Project Management skill.
• Problem solving skill.

Other Competent:

• Ability to navigate: Accept and deal with the insecurity and unpredictability.
• Ability to engage: The need to anticipate the context the organizational, managerial, cultural and market context and moving within and in between different contexts is pivotal.
• Ability to translate: Able to talk the planning and expectations so that everybody understands it and knows what to do" Ability to impact are not afraid to state opinion and speak up.

• Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4x6) through our E-mail:[email protected]
• Note: For more vacancies please visit our website: www.ababank.com if the above job advertisement doesn’t meet your career goal.

ABA Bank is one of Cambodia's premier banking institutions founded in 1996 as the Advanced Bank of Asia Limited. ABA Bank is now a multi-branch network universal commercial bank offering a full range of products and services to all Cambodians. Here at ABA Bank we are always looking for Competence and Ambition candidates to join our team.