Client Service Supervisor is responsible for a supporting function for RMs, conducting and managing in-house sales activities by engaging peers to provide superiors customer services in responding to client’s queries and/or needs and recommending the right solution, as well as ensuring a close monitoring of compliance with policies and procedures, i.e., properly maintaining of account filing and updated/relevant information of customer files. The basic roles and responsibilities of Client Service Supervisor are included:

• Identify and action on sales opportunity for new business opportunity by responding to enquiries from both new and existing clients.
• Provide consultative service in regard to banking products and services which is considered as a good solution to suite the clients’ needs.
• Review documents submitted by Client Service Advisor both on paper work and/or in system to make sure it is correct, valid and followed to the set standards policies, processes and procedures.
• Take action to follow up in case provided documents/information are not complete and/or relevant.
• Contribute to the development of sound profitable business by creating effective referral networks, including internal business relationship with peers, internal stakeholders, and existing customers in order to achieve the targets.
• Ensure the compliance with ABA’s internal policies, processes & procedure, core values, and code of conducts, etc. are maintained.

• Bachelor degree in Business, Finance and Marketing field.
• Minimum 2 years working experience in servicing area; preferred experiences in leading a small team is considered as additional value.
• Negotiation and internal relationship building.
• Organizational and time management skills.
• Ability to work effectively in a team environment.
• Competent in spoken and written English communication.
• Computer literacy.

Location:

• Noro Mall Branch, Phnom Penh (1 post-normal shift, 1 post-special shift).
• Koh Kong Branch ( 1 post).

Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4x6) through our E-mail: [email protected]

Note: For more vacancies please visit our website: www.ababank.com if the above job advertisement doesn’t meet your career goal.

ABA Bank is one of Cambodia's premier banking institutions founded in 1996 as the Advanced Bank of Asia Limited. ABA Bank is now a multi-branch network universal commercial bank offering a full range of products and services to all Cambodians. Here at ABA Bank we are always looking for Competence and Ambition candidates to join our team.