This position's primary responsibility shall be to take part in development of credit product, process, policies and procedures and to supervise complaint from respective party to resolve credit related complaints on timely basis. The basic roles and responsibilities of Credit Training and Complain Management Officer includes:

• Structured requirements gathering & documenting industry or client needs.
• To jointly part in development of credit product, process, policies and procedures i.e. UAT, SIT, or PWT.
• To handle all complaints received from customer related to credit transactions.
• To coordinate with all relevant stakeholders to resolve the complaint according to complaint Management Process of the bank.
• To ensure timely products and process are implemented.
• Timely dissemination of information to relevant department/units.
• Timely resolution of credit related complaints.
• Monitoring the progress of project implementation.
• Prepared relevant report as assign by management.
• Other tasks assign by management.
• Provide sub-tasks.

• Good knowledge of credit terms.
• Excellent communication skills.
• Cross functional team management & good interpersonal skills.
• Ability to work independently and as team.

Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4x6) through our E-mail: [email protected]

Note: For more vacancies please visit our website: www.ababank.com if the above job advertisement doesn’t meet your career goal.

ABA Bank is one of Cambodia's premier banking institutions founded in 1996 as the Advanced Bank of Asia Limited. ABA Bank is now a multi-branch network universal commercial bank offering a full range of products and services to all Cambodians. Here at ABA Bank we are always looking for Competence and Ambition candidates to join our team.