- To call/SMS/follow up with clients and log clients’ feedback as assigned by direct line manager.
- Coordinate and work with frontline team to ensure clients’ policies are renewed and proper status/feedback registered.

- Act as a middle person to ensure proper processes are followed.

- Go extra mile to engage with customers/very good customers’ orientation and ability to adapt and respond to different types of characters.
- Good ability to handle customers’ complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution is done on a timely manner.
- Analyze the trends and provide calls to action to senior management team on a timely manner.

- Perform other tasks as assigned by Manager, Customer Relations

- Bachelor’s degree or equivalent certification

- A minimum of 1 to 3 years experiences in Customer Service

- Strong service delivery customer focus, teamwork, and result oriented

- Literate in MS Office, including Word, Excel, PowerPoint, internet and MS Outlook

- Experienced in advance excel is an advantage

CONTACT PERSON

Mr. Sengkuor HUOTH

Recruitment Manager

012 222 464

070 222 464

[email protected]

www.manulife.com.kh

#8th Floor, Siri Tower 104, Russian Federation Blvd., Sangkat Toeuk Taak-I, Khan Toul Kork, Phnom Penh, Cambodia. Tel: 023 965 999

Since 1887, we’ve been providing customers with solutions for their most important financial decisions. We operate as John Hancock in the United States, and Manulife elsewhere. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. At the end of 2015, we had approximately 34,000 employees, 63,000 agents, and thousands of distribution partners, serving 20 million customers.