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Contact Center Consultant Full-time Job

8 months ago Banking / Financial Service / Insurance Phnom Penh 492 views
Roles & Responsibilities:
  • Respond customer’s calls and messages (through social media channels, emails and the Bank’s website) by following given standard script and customer service standard of ABA Bank.
  • Ensure service level or service turnaround time of messages (social media channels, emails and Bank’s website) is achieved.
  • Handle and resolve customer issues/complaints and/or identify and escalate priority issues/complaints to the right key person in-charge.
  • Conduct complaint registration into system in timely and accurate manner.
  • Provide customers with product and service consultations, specifications, terms and conditions with prepared sales script in order to achieve sales referral target.
  • Act as a focal point to refer banking products to related teams for further cross-selling and achieve sales target.
  • Complete call logs and prepare call reports on the timely manner.
  • Contact businesses or private individuals by phone to survey about the service provided by ABA Bank.
  • Keep up to date with ABA’s products suite and marketing campaigns to ensure superior product knowledge.
  • Handle tasks assigned by Line Manager.
Job Requirements:
  • Bachelor’s degree in Professional Communication, Finance and Banking, Accounting or any relevant field.
  • Less than one year of working experiences in relevant field.
  • Ability to use and communicate via social medias with professional writing style.
  • Good listening, sales, customer services, communication, negotiation, problem solving, teamwork and interpersonal skills.
  • Excellent product knowledge of financial services.
  • Practical knowledge of banking operations, rules and regulations, and operational risks.
  • Good flexibility, critical thinking and relationship management skills.
  • Ability to use and communicate in both Khmer and English (Chinese is a plus).
  • Microsoft Office and Bank’s software.
  • Strong dedication to accuracy and efficiency.
How to Apply:

Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4x6) through our E-mail: [email protected] or call via 098 630 108

Note: For more vacancies please visit our website: www.ababank.com if the above job advertisement doesn’t meet your career goal

Company Description
ABA Bank is Cambodia's leading private financial institution (not state-owned enterprise) founded in 1996 as the Advanced Bank of Asia Limited. In more than 20 years of development and growth, ABA has significantly strengthened its position in the market and broke into the Top 3 commercial banks of the country. Today, ABA offers the entire spectrum of services to customer segments covering SMEs, micro businesses, and individuals. With 79 branches, 280+ self-banking machines, 470+ ATMs across the country, and advanced online banking and mobile banking platforms ABA Bank reaches out to a large number of customers with an array of modern financial services.