S/he is responsible for solving any sorts of dispute occurring on debit or credit cards of the customers, merchants, and ATM terminals. Besides, s/he has to deal with embossing cards and other tasks assigned by manager. The basic roles and responsibilities of Dispute Resolution Officer includes:

• Check daily suspicious card transactions and notify cardholder(s) about those suspicious transactions in a timely manner.
• Follow up with Client Service Advisor or contact customer directly so as to inform them about dispute resolution cycle or ask for information and supporting documentation.
• Control and monitor embossers and printers in terms of status, operation, connection and other support.
• Report immediately on any urgent case(s) which needs to be fixed to comply with bank operation or fulfill customer needs.
• Learn and Adapt to Operating Regulations set by each International Payment System.

• Bachelor degree in banking and finance, English literature, or equivalence.
• Knowledge of banking operation, e-banking features and components.
• Basic knowledge of information technology.
• Good interpersonal skills and communications skills.
• Good at written and spoken English language.
• Good conceptual, organizational, analytical, and problem-solving abilities.
• Strong abilities to work as a team member.
• Ability to work independently and have participative involvement in developing new initiatives.

Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4x6) through our E-mail: [email protected]

Note: For more vacancies please visit our website: www.ababank.com if the above job advertisement doesn’t meet your career goal.

ABA Bank is one of Cambodia's premier banking institutions founded in 1996 as the Advanced Bank of Asia Limited. ABA Bank is now a multi-branch network universal commercial bank offering a full range of products and services to all Cambodians. Here at ABA Bank we are always looking for Competence and Ambition candidates to join our team.