Head of Payroll Service Unit ( 01 Position at Head Office in Phnom Penh) Full-time Job
6 years ago - Human Resources - Phnom Penh - 1,289 viewsRoles & Responsibilities:
Head of Payroll Service Unit is responsible for achieving bank’s payroll business; manage payroll portfolio, enhance payroll product and methodology to increase the number of registered user for this service; ensures all activities run smoothly and efficiently for the unit, provides leadership, training and supervision to sale staffs, ensure compliance with Bank’s policies and procedures; responsible for evaluating the individual performance for sale staffs; tracks and analyzes banking economic trends and recommends to senior management. The basic roles and responsibilities of Head of Payroll Service Unit included:
- Responsible for building and managing payroll service team.
- Responsible for the attainment of the bank’s target regarding the payroll service.
- Facilitates the formulation of sales targets for the unit and each staff.
- Develop, implement and manage the sales strategies for payroll business and ensures that the strategic plan objectives are cascaded to sale staffs.
- Develop and monitor the implantation for the SQ tools to ensure the customer will get the best quality of service from the bank.
- Monitor the smooth implementation of customer experience improvement platform.
- Ensure that the development and attainment of the sale strategies and sale target are aligned with bank’s policies, procedures and guidelines.
- Collaborate with relevant business process and developer team to create or revise business process and products.
- Responsible for on-going evaluation of the sale target for payroll, and when the results fall short, take remedial actions with other stakeholders to improve the sale.
- Develop and manage the cross-selling mechanism between different products of the bank to maximize the profit for the bank and retain customers.
- Manage the coaching and training of staff capacity improvement.
- Manage the team to undertake market research to understand the opportunities in line with bank’s strategies, and keep top management fully informed about the result.
- Work collaboratively with key internal and external stakeholders to define product enhancement, detailed specification and go-to-market strategy.
- Proactively undertake industry networking to collect market intelligence.
- Actively find ways to improve the customer service levels for customer facing staffs.
- Propose and monitor the implemented actions to improve the customer service
- Assist the solution finding for the complaints from customers.
- Actively work with HR and BM to search for qualified candidate for each sale positive.
- Ensure that the new recruit is thoroughly introduced to the bank through induction program.
- Ensure that new recruit is well-informed about his/her responsibilities and target during probation period before they start their works.
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Job Requirements:
- 4 year experience in sale area in banks(at least 2 year in managing sale team).
- Experience in managing payroll service is preferable.
- Experience in analyzing economy trend.
- Knowledge of bank’s product and service.
- Practical knowledge of operating risk and compliance policies and procedures.
- Practical knowledge of customer service.
- Experience in working with senior management.
- Result Oriented and be a driver.
- Leadership skills and have good people judgment.
- Excellent Customer Services Skills.
- Time management skills.
- Skill in analyzing and evaluating financial information.
- Demonstrated high level on communication and influencing skills.
- Demonstrated entrepreneurial and commercial thinking.
How to Apply:
Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4x6) through our E-mail: [email protected]
Note: For more vacancies please visit our website: www.ababank.com if the above job advertisement doesn’t meet your career goal.