Installation Coordinator Full-time Job1 week ago - IT / Telecommunication - Phnom Penh - 225 views
Roles & Responsibilities:
- Coordinate the installation of Internet Connections and other Communications Connections for EZECOM Customers following EZECOM Procedures. Over the phone, remote support and on the customers site as required.
- Communicate with and control EZECOM Staff and Contractors to perform Installs.
- Keep records of Installations and keep system data up to date.
- Monitor external EZECOM Service Providers and Contractors for effectiveness and professionalism.
- Keep track of EZECOM Stock of equipment including Routers and Modems, Installs, Changes and Recovery.
- Take proper care of EZECOM Stock and Equipment and Property.
- Assist with the diagnosis and repair of faults with Fibre, DSL and WiMAX connections.
- Communicate professionally with EZECOM Customers (and potential Customers) Face-to-Face, Phone, E-Mail and SMS.
- Report customer’s complaints or request or suggestion to Customer Care Supervisor or Manager.
- Experience with Modems, Wi-Fi, TCP/IP, Routers, Switches, VPN, Firewall, WiMAX, xDSL, Fibre Optic and other internet related technologies.
- Experience with common Computer Operating Systems and Internet Related Applications. eg; Microsoft Windows, Internet Explorer, E-Mail etc.
- Ability to travel on company business, potentially to other Provinces.
- Tertiary qualifications related to the IT and or Communications fields are desirable.
- Flexible to work outside of normal business hours when required.
How to Apply:
For interested candidates, we would like you to submit your CV with a cover letter to [email protected] or contact us via 078 295 281 or 099 555 007 for more detail.
EZECOM, Cambodia’s premium internet service provider, was found in 2007 to serve the rapidly expanding business and residential market in Cambodia. Our company has incorporated its own fiber optic, world-class Data Centre, MPLS, VPLS, Cloud services and other VAS services for enterprise solutions along with our world-class 24/7 technical support.