Customer Service (Female) Full-time Job
4 years ago - IT / Telecommunication - Phnom Penh - 1,071 viewsRoles & Responsibilities:
• Pro-Active to existing customer and best effort to
customers termination
• Conduct welcome call to new connected customer to brief on
billing cycle & payment, value added service & feature,
and how to get support.
• Prepare full account development plan in order to identify
all aspects of customers business in terms of revenue,
requirements, opportunities, risk, etc.
• Call visit to existing customers and site visit to find
out the customers’ satisfaction on ONLINE’s and offer a
solution if needed.
• Get list few months alert before customer due contract end
to review on service package compare to current market
price by offer loyalty upgrade by quarterly.
• Dealing with customer through call, face to face who wish
to terminate service either during or contract expired.
• Investigate the complaint and cooperate with Technical
Support Team to offer the appropriate solution for problem
customers
• To create / maintain excellent relationships with
customers and with the specified persons and be able to
tailor pitch the product according to their specifications.
• Comply with Sales process and mechanism of the company to
ensure Business Professionalism &Integrity.
• Escalate customer requests for special privileges to
manager for approval on a case to case basis.
• Perform other tasks assigned by line manager
Job Requirements:
• BBA or other qualifications or specialized / skills /
knowledge
• Strong knowledge of customer behavior and sale and
marketing
• Strong team work and friendly
• Good interpersonal and communication skills
• Passion for sales and willing to work hard
• Good command of English or Chinese is an advantage.
• Computer literacy (Microsoft Office), internet and e-mail
• English and Khmer language
How to Apply:
Contact Number: 016672267, 092635536
Email: [email protected]
