• Check with update with customer complaint and pass to related team.
• Confirm and verify the problem with customer
• Support and remote to check configuration on customer's router
• Support fiber trouble shoot team to check the customer problem during they are fixing
• Work with fiber team to check and follow up customer pending
• Check and verify the customer's connection after they fixed
• Process record and keep update the daily fiber customer complaint.
• Make the weekly report then send to management.
• Other task assign by manager

• Bachelor Degree or technical institute degree/certificate in Computer Science, Information Systems or other related field or equivalent work experience
• Routine physical activities that are required to fulfill job responsibilities
• Have work experience with IT technical support or relative skill with ISP company
• Can communication in english and chinese is plus
• Chinese speaking is priority
• Be able to work at Bavet and Sihanouk Ville

• Interested and qualified applicants should submit only your updated cover letter and CV stating the position you apply with current photo (4x6).
• Please send your CV to
• Email: [email protected] | [email protected]
• Tel: 038 242 669 4 or 010 950 229

Xinwei (Cambodia) Telecom Co., Ltd. is a high tech company and a telecom operator, providing services through fixed line and mobile networks.Address: Building No. B3 and No. C3- 1, Street 169, Sangkat Veal Vong,Khan 7 Makara, Phnom Penh, CambodiaTel : 023 470 3838Email : [email protected] : www.cootel.com.kh