• 24/7/365 monitoring of all alarms generated by the nodes
• Daily and monthly report of activities alarms & follow up
• 1st line trouble shooting of generated alarms and problem
• Reporting of all transmission problems and network performance
• Faults escalation, follow up with field maintenance and ELS when needed
• Coordination of fault origins with other Vendors or 3rd party
• Management Escalation and updates of Major Network Problem through Front office surveillance.
• Monitoring and maintaining the DCN connectivity for transmission network and BTSs
• Provide support fields operations and project team as required
• Provide the necessary operation maintenance support such as software upgrading for operational software on Microwave equipment’s BTS etc
• Control and supervisor the maintenance downtime MDT & TCN for all activities on live elements related to transmission and keep a copy of configuration back up before and after each activity
• Control the access for all remote nodes and core nodes
• Report to line manager, customer care, customer service and the other department during the network out of service or maintenance
• Monitor CCTV system and do report
• Solve CPE complaint and ticket
• Monitoring iM3000, U2000, EMS, OA System.

• Bachelor Degree in Telecommunication, IT or the related field
• Have good experience of optical transmission, familiar with equipment troubleshooting and data configuration and also some knowledge on the optical network planning
• one or two year working experiences with previous NOC from ISP or telecommunication operator
• Have basic knowledge of mobile network such as GSM, UMTS, LTE
• Have basic knowledge of NGN network architecture and VOIP
• Have basic knowledge of IP network, IP routing technology and TCP/IP protocool (CCNA certificate is the first priority)
• Strong teamwork skills and a system approach to technology support
• High level of verbal and written communication required for productive customer interaction in stressful situation
• Customer support experience, able to deal courteously with all NOC customer
• Available to work all shift in support of a 24/7 operation

• Interested and qualified applicants should submit only your updated cover letter and CV stating the position you apply with current photo (4×6).
• Please send your CV to
• Email: [email protected] | [email protected]
• Tel: 038 242 669 4 or 010 950 229

Xinwei (Cambodia) Telecom Co., Ltd. is a high tech company and a telecom operator, providing services through fixed line and mobile networks.Address: Building No. B3 and No. C3- 1, Street 169, Sangkat Veal Vong,Khan 7 Makara, Phnom Penh, CambodiaTel : 023 470 3838Email : [email protected] : www.cootel.com.kh