-Ensure the delivery team is operating as a sufficient point of contact for any matters specific to customers originated by the sales team

-Ensure you, the sales team and client relationship team are building and maintaining strong, long-lasting customer relationships

-Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors

-Ensure the timely and successful delivery of our solutions according to customer needs and objective

-Develop customer relationship team processes, procedures and capacity. Ensuring the team is periodically following up with clients in a systematic manner

-Making weekly phone calls with clients discussing performance of their campaigns and informing them of any new products that REAKH are selling

-Delegate tasks to the delivery team based on client agreements and internal REAKH strategy

-Lead day-to-day operations of the content, delivery, customer support and accounting/finance team

-Prepare and attend weekly delivery meetings and monthly team meetings

-Identifying and mitigating/eliminating existing inefficiencies, operational issues and flows

-Implementing quality assurance measures to improve business monitoring

-Monitor delivery, performance, and ad quality to ensure REAKH is reaching optimum performance

-Address day-to-day issues and questions from clients and internal personnel; assist with troubleshooting technical/operational issues

• Work closely with the Account Management, Sales, and Content teams to push not only revenue, but also REAKH and product development
• Managing the bosses schedule the meeting, admin, and going on all meeting with the boss.

Ensure how to update and complied presentations and proposals

• Female only
• English, Khmer, and Chinese is plus
• Have excellent English conversation skills
• Are experienced in customer relationship management
• Pride yourself on your organizational skills
• Love getting the job done quickly with an attention to detail
• Love working on the internet
• Have fantastic experience using MS Word, Excel
• Love learning new things especially on the internet
• Are self-disciplined with good work ethic
• Self-motivated and able to work unsupervised
• Have a strong sense of integrity and honesty

For more information:

Tel: 010 902 527

E-mail: [email protected]