Post-Sales Technical Support Engineer ($800) Full-time Job
6 years ago - IT / Telecommunication - Phnom Penh - 1,156 viewsRoles & Responsibilities:
| As Post-Sales Technical Support Engineer, your job responsibilities and target are as follows; 1 Provide daily support to customer trouble tickets 2 Provide remote or on-site troubleshooting and resolution services as well as follow up with product vendors on unresolved trouble tickets till a satisfactory solution is concluded 3 Provide 24X7 on call and on-site engineering support 4 Provide periodic progress up-dates of major customer issues determined by the Management 5 Manage customer expectations and secure customer satisfaction in relation to SLA deliverable and unresolved trouble tickets 6 Conduct hardware & software regression tests on new software or hardware 7 Provide new equipment installation and commissioning services 8 Provide preventive maintenance services to customer systems 9 Support the sales for any Proof of Concept in Cambodia 10 Any other duties as may assign by the Management |
Job Requirements:
| Requirements: -Bachelor Degree -Familiar with IP technology. -2 years of prior experience. -Able to communicate in English. -Able to work in a busy environment. |
How to Apply:
| Contact Person | Ms. Sidy |
|---|---|
| Phone | 010 902527 |
| | [email protected] |
| Website | https://www.facebook.com/premiumhrcambodia/ |
| Address | Villa #52, Street 306, Phnom Penh, Cambodia. |
Company Description
The company is focus on recruitment and service tax and accounting service.
