1. Assist Check Out Manager to manage customer services at reception desk
2. Display a high level of Customer Service at all times; listen carefully, answer inquiries, provide store directions, and handle issues with a sense of urgency
3. Greet the customers with a warm smile and greeting, making eye contact
4. Ensure that every phone call is answered by reception staff with the right service level
5. Assist customers to fill in membership application form, inform customers about membership requirements, and issues cards with efficiency
6. Ensure that customers understand clearly about Makro’s policies
7. Ensure that all visiting customers are Makro’s members and solve any problems about member cards
8. Prepare Makro Mails for any customers who do not receive and solve distribution issues
9. Receive customer complaints, prepare documentation with signature, and propose to CDM for problem solving
10. Monitor and ensure that returned merchandises of customers follow by regulation
11. Report fraud and related issues with Check Out Manager, ASGM
12. Monitor outstanding balance of return cash and revolving cash on daily basis
13. Verify correctness of Loyalty Campaigns and cash coupons
14. Issue tax invoices with efficiency
15. Handle Bag Deposit services
16. Handle merchandise repair by vendor according to company policy, preparing documentation for merchandise “In and Out”
17. Handle VAT refund for foreigner
18. Handle in-store announcing, including paging, news, and information about sales promotions
19. Prepare record in logbook for customer’s lost and found items
20. Provide receipt of fine payment regarding loss of Car Park ticket by customer
21. Ensures board for Makro Mail promotion is kept current in front of the store
22. Handle returned merchandises by credit cards, Aeon card, or First Choice card to comply with company’s policies
23. Monitor cleanliness and safety of operation area, and maintain tools and equipments to be in good working condition
24. Performs any other tasks not specified herewith as assigned

Education and/or Job Experience Requirements

1. High school or diploma (management or related field)
2. At least 1 to 2 years experience, preferably in customer service field
3. Be able to work at weekend

HR Department

Tel: 098 99 67 36

Email: [email protected]

Location: St 1003, Phnom Penh Tmey, Sen Sok.