• Ensures compliance with all customer and airline service requirements by maintaining performance on customers as specified in the contract
• Responsible for developing and maintaining a good, professional working relationship with both internal and external customers, Provide account-specific information to Operations Manager and Chef for training to Unit personnel as required
• Maintains prompt and effective communications with customers and operations staff to resolve issues
• Monitors unit performance and takes a proactive position in ensuring that quality service standards, unit hygiene, HACCP, billing accuracy, and inventories are maintained at the highest level
• Responsible for costing and pricing for all accounts at Phnom Penh and Siem Reap
• Coordinate menu presentations ensuring timelines and GG standard menu presentation protocols are met and all information is provided to the respective departments
• Acts as the single point of contact with the airline and should be available on call to respond to customer phone calls, and e-mails inquiries. Responds to customer requests
• Works with Chefs to ensure proper menu specifications and directions are followed
• Responds to airline comments or complaints in a timely manner with a 48 hour period from the time the comment/complaint was received

Experience Required

1-2 Years of experience in Hospitality industry

Minimum Educational Level Required

Bachelor's Degree

Minimum Career Level Required

Experienced (Non-manager)

Languages Required

Good oral and written communication skills (English, Chiness & Khmer)

Other Requirements

• Relevant high school qualification
• Customer orientated
• Good networking and relationship building skills

Interested candidates shall send CV and Cover Letter with your current photograph to email or address below. Only short listed candidates will be contacted for interview.

Address: Phnom Penh International Airport, Russian Blv, Tangoun Village, Sangkat Kakab, Khan Por Senchey, Phnom Penh, Kingdom of Cambodia

email : [email protected]

contact person: sreypov

We are a leading independent provider of airline catering and provisioning services. We provide catering and provisioning solutions for airport lounges, convenience stores and related establishments.