To ensure the quality supporting customer and internal team who are using our Digital Banking Products and to build the good communication within customers/Internal team.The basic roles and responsibilities of Digital Business Analyst includes:

• Track all issues related to digital banking product reported by contact center, customer service and other channels and provide support to make sure that the response to the customer are in the timely and accurate manner according to the internal SLA.
• Troubleshoot problem reported and escalate to appropriate team member if can’t be resolved immediately and communicate the status back to relevant team member.
• Monitor customer feedback on digital products on app stores and social media and respond to customer feedback in an accurate and polite manner
• Accumulate customer feedbacks and share with product owners on a frequent basis for further product improvement
• Communicate product releases to all necessary departments.
• Assist product owner with training of the product.
• Clear and effective communication of issues to relevant parties including developer, contact center and the customer.
• Prepare tool and process to efficiently track all the incoming issues.
• Provides reports to management as required.

• Bachelor’s Degree in communication, or relevant fields
• Minimum 2 years of professional experience with customer support on web or mobile app product.
• Details oriented and knows how to articulate defects
• Good time management and self-discipline
• Good communication skill
• Quick ability to learn new systems w/ minimal documentation
• Ability to work independently with minimal guidance
• A good standard of English (both written and verbal) is necessary in order to document your findings and communicate to the customer.
• Expertise with MS Office products required.

Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4x6) through our E-mail: [email protected]

Note: For more vacancies please visit our website: www.ababank.com if the above job advertisement doesn’t meet your career goal.

ABA Bank is one of Cambodia's premier banking institutions founded in 1996 as the Advanced Bank of Asia Limited. ABA Bank is now a multi-branch network universal commercial bank offering a full range of products and services to all Cambodians. Here at ABA Bank we are always looking for Competence and Ambition candidates to join our team.