Head of Cash Operation Service Department to Manage complaints resolution, recruitment process and staff performance of Telling’s area, as well as control night shift for cash service across the branches and ATM/CIM services on bank’s public holiday adhere to the policy and procedure. This position is also to develop and improve the business process, policy and procedure of Cash Operation Service Department enhance to standard services. The basic roles and responsibilities of Head of Cash Operation Department are included:

• Manage Complaints resolution team to ensure the process of analyze and settlement are quality by satisfy from customer/Branches in timeline manner.
• Manage recruitment process of Telling’s area by providing planning, educate staff as well as setting up the guideline to improve the weakness and developing service and ensure the staff’s performance of Branches transaction and resource for operation growth.
• Manage cash service across branches and ATM/CIM services on bank’s public holiday and ensure the process adhere to the policy and procedure for controlling operational risk.
• Improve and develop the business process, policy and procedure of Cash Operation Service Department for achievement standard service and performance.
• None Complaints/Zero error from Client/branches on dispute transaction. Ex: late of service investigation and settlement to customer account.
• No complaints from Human Resource team of performance recruiting Teller’s Area Staff.
• No complaints of staff’s performance for set up KPI.
• No complaints from customer/Branches of cash service/ATM/CIM on bank’s public holiday.

• Bachelor Degree in Finance & Banking, Accounting, or other related fields.
• Minimum 5 years working experience of Cash Management, Problem Solving of Teller’s Area.
• Practical knowledge of operational risk and compliance with policies and procedures applied in Banking Industry is an asset.
• Good customer service skills.
• Planning, Organizational & time management skills.
• Cash Flow Management.
• Problem Solving Skill.
• Negotiation and internal relationship building.
• Attention to details and accuracy.
• Good in Computer literacy.
• Good in written and communication both in Khmer and English.
• Honest and highly commitment.

Interested and qualified applicants should submit only your updated covering letter and CV stating the position you apply for with current photo (4x6) through our E-mail: [email protected]

Note: For more vacancies please visit our website: www.ababank.com if the above job advertisement doesn’t meet your career goal.

ABA Bank is one of Cambodia's premier banking institutions founded in 1996 as the Advanced Bank of Asia Limited. ABA Bank is now a multi-branch network universal commercial bank offering a full range of products and services to all Cambodians. Here at ABA Bank we are always looking for Competence and Ambition candidates to join our team.